Support

Write to support@nutricuapp.com: we reply as soon as we can, usually within a few working days. If possible, write from your account's email address and tell us which phone you use.

Frequently asked questions

Does the video go through your servers?

No. Live video and audio go from one of your devices to another, encrypted (DTLS-SRTP), and are never recorded. Our server only helps your devices find each other.

I didn't get the verification code.

Check your spam and other folders. The code is valid for 15 minutes: if it has expired, ask for a new one in the app. If it still doesn't arrive, write to us.

I forgot my password.

On the sign-in screen, tap “Forgot your password?”: we'll send you a code to choose a new one.

Does it work without internet?

A camera and a monitor on the same Wi-Fi network talk to each other directly. With the “Without internet” connection they keep seeing each other even if the connection drops, as long as each device has signed in at least once with internet.

Alerts don't arrive or the app closes at night.

Make sure Nutricu's notifications are on and the volume is up. On Android, allow Nutricu to always stay active (the app asks you): otherwise the system may close it to save battery. Keep the phone used as a camera charging. Remember that Nutricu is not a medical device and does not replace adult supervision.

What does Nutricu Plus include?

More cameras and monitors at once, family, IP cameras and nights; soon also watching from away from home. There is a monthly subscription, a yearly one (with a 14-day free trial, if the store offers it to you) and Lifetime, a one-time purchase. The family owner's Plus covers the whole family.

How do I cancel my subscription?

In the store where you bought it, at least 24 hours before renewal. iPhone: Settings › your name › Subscriptions. Android: Google Play › your profile › Payments & subscriptions › Subscriptions. You can also get there from Nutricu Plus › “Manage subscription”. Uninstalling the app or deleting your account does not cancel the subscription.

I'd like a refund.

Payments are handled by Apple and Google, and only they can issue refunds: for iPhone at reportaproblem.apple.com, for Android from your Google Play order history. If something is wrong, write to us anyway.

I changed phone: how do I get Plus back?

Sign in with the same Nutricu account. If Plus doesn't show up, open Nutricu Plus and tap “Restore purchases”, with the same Apple or Google account you bought it with.

How do I delete my account?

In the app, under Settings › Delete account. All the details, even if you no longer have the app, are on the Delete account page.